Learn how to navigate in situations where you are facing resistance.

Learning how to get through to difficult people is one of the most common problems we face in the workplace and in life. We will discuss all types of situations involving resistance and how to apply the persuasion cycle to navigate in situations where you are facing resistance.

As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.