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This course teaches employees how to measure key processes and create meaningful Key Performance Indicators (KPIs). By understanding how to track and analyze performance, participants will learn how to use data to tell a story—highlighting both strengths and areas for improvement across the organization.
You’ll explore how often to measure, what data to collect, and the most common methods for gathering process improvement information. This course is ideal for anyone involved in process management, continuous improvement, or organizational performance.
Dr. Adam Stoehr is a business excellence strategy expert and employee happiness researcher. He is one of Excellence Canada's primary facilitators and speakers. He researches and typically speaks about strategy, employee happiness, organizational excellence, customer experience, leadership, process improvement and all forms of quality management. Adam has delivered talks for more than 25,000 adults and has conducted more than 20 Canada Awards for Excellence award verifications since 2000. He has a PhD in Business Strategy from the University of the West of England, Bristol Business School. His published thesis explores the relationship between a strategic approach to quality and employee happiness. He also holds a Master of Business Administration (MBA) from the Rotman School of Management at the University of Toronto and a Bachelor of Business Administration (BBA) and French degree from Wilfrid Laurier University. He lives outside of Toronto with his wife and two children. Follow me on Instagram @ProfessorStoehr
