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Courses/Law/Insurance Law

Insurance Claims: Using Generative AI to Combat Bad Faith

The Future of Insurance Claims: Using Generative AI to Combat Bad Faith.

Created byKnowledge Group
IntermediateUpdated Jan 3, 2025
Insurance Claims: Using Generative AI to Combat Bad Faith

What You'll Learn

check_circleUnderstand the definition of AI and machine learning, and their role in claims handling within the insurance industry.
check_circleExplore the principles of bad faith in claims handling, including macro pattern analysis and its implications for insurance practices.
check_circleLearn about the importance of communication and transparency in claims processing, along with automated claims review and dispute resolution.
check_circleExamine the risks and best practices associated with using AI in insurance claims investigations, including strategies for bias mitigation and ethical concerns.

About This Course

Explore the transformative role of Generative AI in revolutionizing the insurance claims process while addressing critical concerns such as bad faith claims and bias mitigation. This comprehensive course, featuring insights from industry leaders, delves into the practical applications, challenges, and ethical considerations of AI in claims management.

Topics include:

  • The fundamentals of AI and its impact on insurance.
  • AI-driven automation in claims processing and fraud detection.
  • Enhancing transparency, fairness, and compliance through AI.
  • Mitigating risks such as bias and over-reliance on AI.
  • Best practices for implementing AI while maintaining human oversight.
  • Real-world case studies on AI successes and pitfalls in insurance claims.

Participants will also gain actionable strategies for vendor selection, auditing AI systems, and ensuring compliance with evolving regulations. Designed for insurance professionals, this course equips attendees with the tools to balance AI’s efficiency with the need for human oversight, fostering trust and accuracy in claims handling.

Your Instructors

Knowledge Group
Knowledge Group

Live and Recorded CLE & CPE Webcasts in the Legal, Tax, Finance, Risk, Compliance and Human Resources Industries

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Founded in November 2006, The Knowledge Group has established itself as a premier eLearning hub for Continuing Legal Education (CLE), Continuing Professional Education (CPE), and technology-focused webcasts. We equip lawyers, accountants, and industry professionals with expert-driven insights, timely regulatory updates, and practical strategies to help them stay ahead in an ever-evolving landscape.

Edward J.  Currie, Jr.
Edward J. Currie, Jr.

Shareholder at Currie Johnson & Myers, P.A

Known as Ned to his friends and clients, Mr. Currie has been practicing law in the State of Mississippi since graduating from the University of Mississippi School of Law in 1976. In addition to eight years of teaching as an adjunct professor at the Mississippi College School of Law, Mr. Currie’s practice has run the gamut of insurance defense matters. He has served on the faculties of the International Association of Defense and Corporate Counsel Trial Academy, The National Institute for Trial Advocacy, and Trial Academies of the Mississippi Defense Lawyers Association. Mr. Currie has forty years’ experience in the courtroom and has tried over one hundred seventy-five cases to verdict. His practice covers the range of insurance defense matters, including numerous significant cases in the fields of large loss and complex insurance coverage claims and bad faith. He is a frequent lecturer locally and nationally on insurance topics and has published articles on insurance coverage issues.

Michelle L.  Burton
Michelle L. Burton

Managing Partner at Burton Kelley, LLP

Michelle Burton is Managing Partner of Burton Kelley, LLP. Her decades of experience include complex coverage analysis, successful trial and appellate work, Umpiring property appraisals, as well as client training in a range of subjects. Before forming Burton Kelley, she ran the successful practice of Shoecraft Burrton LLP for sixteen years. Ms. Burton has long-term clients who appreciate her tireless dedication to serving their legal needs and consistently delivering excellent legal results.

Frank A.  Zacherl
Frank A. Zacherl

Partner at Shutts & Bowen LLP

Frank A. Zacherl is a partner in the Miami office of Shutts & Bowen LLP, where he serves as the Chair of the firm’s Class Action Practice and as a leading member of the Insurance Practice Group. A Martindale-Hubbell AV® rated attorney, Frank concentrates his practice in complex civil litigation, with an emphasis on trial work, class action defense, and high-stakes commercial matters. His practice areas include insurance, real estate, electronic commerce, commercial, and cybersecurity litigation.

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