This course offers a practical, step-by-step guide to developing and using Key Performance Indicators (KPIs) to improve organizational performance and profitability. Designed specifically for CPA members in audit, management, and governance roles, it explores how to identify, implement, and analyze KPIs across a range of industries, including professional services, retail, manufacturing, and government.

Through real-world case studies and a structured KPI development framework, participants will learn how to leverage both financial and non-financial metrics, address common challenges, and apply KPI insights to support strategic decision-making and drive results.