You have mapped your processes. Now what? How do you get them in a better, desired, or future state?
Desired and Future State Process Mapping is a course that teaches employees how to visually describe and map workflows using proper symbols and arrows. In mapping the ‘desired state,’ employees will be able to describe and communicate processes in a concise and visually appealing way, thereby creating value-add across the organization. The course also teaches participants how successful design and implementation of desired state maps enables organizations to improve productivity, customer satisfaction, service quality, and ultimately employee satisfaction.
By the end of this course, participants will have learned how to map processes at three levels of detail (Level 1, 2, and 3 process maps); identify potential problem areas; differentiate between cycle and lead time; define the components of lead time; review and analyze ‘as-is’ process maps; and analyze and dissect current state process maps for improvement. They will also learn how to calculate process efficiency, distinguish between value-added and non-valued activities, map desired state process flows, and use process mapping to facilitate continuous process improvements across the organization.
Dr. Adam Stoehr is a business excellence strategy expert and employee happiness researcher. He is one of Excellence Canada's primary facilitators and speakers. He researches and typically speaks about strategy, employee happiness, organizational excellence, customer experience, leadership, process improvement and all forms of quality management. Adam has delivered talks for more than 25,000 adults and has conducted more than 20 Canada Awards for Excellence award verifications since 2000. He has a PhD in Business Strategy from the University of the West of England, Bristol Business School. His published thesis explores the relationship between a strategic approach to quality and employee happiness. He also holds a Master of Business Administration (MBA) from the Rotman School of Management at the University of Toronto and a Bachelor of Business Administration (BBA) and French degree from Wilfrid Laurier University. He lives outside of Toronto with his wife and two children. Follow me on Instagram @ProfessorStoehr
