Participants will learn the difference between difficult behaviours, conflict, and workplace bullying, and how each has a different legal standing.

The course provides professionals with communication techniques and strategies for engaging individuals with difficult behaviours. Participants will learn how to maintain professional distance, understand the driving forces behind each type of difficult behaviour, and apply strategies to reduce disruptive behaviour.

You will gain insights into the underlying drivers and common manifestations of difficult behaviours, including:

• Identifying and responding to grumpy individuals.
• Understanding and supporting procrastinators.
• Addressing resistance to change constructively.
• Managing sulking and passive-aggressive tactics.

Learn how to maintain professional boundaries, improve communication, and foster a more resilient and collaborative team environment. Equip yourself with the tools to transform challenging situations into opportunities for growth and understanding.